About Kirsten Dunion
Kirsten Dunion is a highly respected healthcare professional with over 18 years of experience in the Private Medical Industry. She is currently the Patient Experience Co-Ordinator at Ready Health Standish, where she draws on her extensive background in client services to enhance patient care and ensure a seamless and supportive patient journey. Kirsten’s career is defined by her unwavering commitment to delivering exceptional service, strong leadership, and ongoing improvements in healthcare delivery.
Professional Background
Kirsten has built a varied and successful career within healthcare, gaining expertise at some of the sector’s leading organisations. She is now focused on improving patient experience at Ready Health Standish, ensuring that patients receive the highest standard of care from the outset. Prior to this, Kirsten was the Head of Client Services at Premier Choice Healthcare, where she led a team of technical specialists and implemented strategic plans that contributed to the company’s growth and overall success.
From 2005 to 2022, she served as Head of Client Services – Healthcare North at Towergate Health & Protection, where she managed a department that consistently met high standards of customer service and patient care. Her leadership has been characterised by the development of streamlined processes, team training, and the implementation of continuous improvements to enhance both service delivery and patient satisfaction.
Specialisation
Kirsten’s area of expertise lies in patient experience management and client services. She possesses an in-depth understanding of the healthcare sector and is dedicated to enhancing the overall patient experience by prioritising quality service, process efficiency, and clear communication. Kirsten is well-versed in adhering to compliance guidelines, data protection regulations, and financial standards, ensuring that her work meets the highest professional and ethical benchmarks.
Educational Background
Kirsten holds a CMI Level 3 Business Management qualification, which she passed with merit, highlighting her leadership and management capabilities. She has also completed a Women in Leadership course through Ardonagh, further developing her leadership and strategic skills. Her educational background includes GCSEs from Leyland St Mary’s RC High School, with distinctions in English Oral Communication and Information Technology.
Research Interests
Kirsten’s research interests focus on improving patient satisfaction, refining healthcare processes, and enhancing client service strategies. She is particularly interested in how healthcare providers can offer more efficient, empathetic, and personalised care. Her work often explores the link between patient experience, organisational growth, and staff training within healthcare settings.
Professional Affiliations
Kirsten is an active member of several prominent professional healthcare organisations, including the Chartered Management Institute (CMI). She is also deeply committed to community engagement, having worked closely with the LGBTQ+ and Disability Community during her time at Ardonagh Group.
Recognition and Awards
Throughout her career, Kirsten has built a reputation for excellence in client services and leadership. She has been recognised for her leadership and contributions to patient and client experience, consistently driving improvements in team performance and client satisfaction. Her dedication to raising healthcare standards and fostering strong, professional relationships with clients and insurers has earned her the respect of her peers and colleagues alike.