Who we are
Ready Health is the trading name of High Street Health Ltd, registered in England and Wales (company number 15044189), with our registered office and clinic at 22 High Street, Standish, Wigan WN6 0HL. We are the data controller for the personal information described in this policy. You can contact us on 01257 676 001 or at mail@readyhealth.co.uk.
This policy explains how we collect, use and protect your information when you visit our website, book an appointment, take out a membership, or order a product from our online shop, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
Personal information: name, address, contact details, date of birth and, where relevant, health insurance details when you register as a patient or place an order.
Health information: information relevant to your care, including symptoms, diagnoses, test and laboratory results, treatment plans and medication history. This is special category data and receives extra protection.
Payment information: payments are processed securely by our payment providers; we do not store full card numbers on our systems.
Communications: emails, phone calls and messages you exchange with us, including enquiries made through this website.
Website usage: basic technical data (such as IP address and pages visited) used to keep the site secure and improve it.
How we use your information and our lawful bases
Providing healthcare: to deliver medical treatment, process test samples, provide results, and manage your ongoing care. Lawful bases: performance of a contract and, for health data, the provision of health care (UK GDPR Article 9(2)(h)) under the responsibility of registered clinicians bound by professional confidentiality.
Orders and deliveries: to fulfil online shop orders, arrange delivery, and process returns and refunds. Lawful basis: performance of a contract.
Communications: to contact you about appointments, results and orders. Lawful bases: performance of a contract, and legitimate interests for service messages.
Billing and accounting: to take payment and keep the records we are legally required to keep. Lawful bases: contract and legal obligation.
Service improvement: to analyse trends and improve the quality of care we provide, using anonymised or aggregated data wherever possible. Lawful basis: legitimate interests.
We do not sell your personal information, and we will not send you marketing without your consent, which you can withdraw at any time.
Who we share information with
Healthcare providers: clinicians involved in your care and, with your agreement or where required for safe care, your NHS GP.
Laboratories and partners: accredited laboratory partners who analyse your samples, and imaging partners who carry out scans we refer you for.
Service providers: trusted third parties who help us run the clinic — such as payment processors, secure IT and booking systems, and delivery services — under contracts that require them to protect your data.
Legal requirements: where we must disclose information by law, for example under a court order or to regulators such as the CQC.
How long we keep your information
Medical records are retained in line with national guidance on health record retention. Financial records are kept for at least six years as required by law. Enquiry correspondence that does not lead to care is kept only as long as needed to deal with your enquiry.
How we protect your information
Your records are held on secure, access-controlled systems. Our website is served over an encrypted (HTTPS/SSL) connection. Access to health information is restricted to those involved in your care and bound by confidentiality.
Your rights
Under UK GDPR you have the right to access a copy of your information, to have inaccurate information corrected, to request erasure or restriction where applicable, to object to certain processing, to data portability, and to withdraw consent where consent is the basis for processing. To exercise any of these rights, contact us at mail@readyhealth.co.uk or on 01257 676 001. We will respond within one month.
Cookies
Our website uses cookies that are needed for it to function, together with analytics and marketing cookies where you consent to them through the cookie banner. You can change your choices at any time through the banner or your browser settings.
Complaints
If you have a concern about how we handle your information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We review this policy regularly and will publish any updates on this page.
Last updated: 14 August 2026