Background
Experience
With over a decade of experience in sales, account management, client services, and business development, I have built a strong career in managing client relationships, driving operational excellence, and optimizing healthcare services. Currently serving as Client Services Manager at Ready Health Standish, I oversee the seamless delivery of private and affordable healthcare solutions, ensuring exceptional patient experiences and regulatory compliance.
Previously I held key leadership roles at Capita Parkingeye Ltd, where I led teams, managed multi-million-pound contracts, and implemented innovative business solutions that improved efficiency, revenue, and client satisfaction. With my expertise spanning healthcare, technology, retail, and corporate sectors, I have a proven track record of enhancing service quality and operational success.
Specialisation
- Client Relationship Management – Ensuring excellent patient and partner experiences.
- Project & Operations Management – Implementing process improvements and strategic initiatives.
- Healthcare Services & Compliance – Supporting high-quality medical services within CQC guidelines.
- Business Development & Sales – Driving growth through client acquisition and retention.
Educational Background
- NVQ Level 2 in AutoCAD (2017)
- NVQ Level 2 & 3 in Beauty Therapy Services & Nail Technician (2009)
- GCSEs (10 Awards including Maths & English, Albany Science College, 2005 – 2007)
Research Interest & Summary
With a keen interest in healthcare service innovation and operational efficiency, I continuously explore ways to enhance patient care, streamline administrative processes, and implement technology-driven solutions for improved healthcare accessibility.
Professional Affiliations
- Member, Health & Client Services Networks
Recognition or Awards
- 90%+ Client Retention Rate in Previous Roles
- Secured Multi-Million-Pound Contracts
- Achieved 92% Staff Satisfaction in Leadership Roles