Gemma is the Practice Manager at Ready Health, overseeing the day-to-day operational management of the clinic and supporting the continued development and growth of its services.
With more than a decade of experience across management, client services, operations, project delivery and business development, Gemma brings extensive commercial and operational experience to the healthcare sector. Before joining Ready Health, she held a number of management and project-focused positions within large corporate organisations, progressing through multiple leadership roles and managing teams, key client relationships and major contracts.
Since joining Ready Health, Gemma's role has developed considerably alongside the growth of the clinic. Working closely with the Directors and clinical team, she helps ensure that the operational side of the practice supports the delivery of safe, efficient and patient-focused private healthcare.
Role at Ready Health
As Practice Manager, Gemma is involved across almost every area of the clinic's day-to-day operations. Her responsibilities include practice operations, staff management, recruitment, patient services, governance and compliance, business development, service implementation and external partnerships.
She coordinates the administrative and operational teams, develops internal processes and procedures, supports clinical governance requirements and works closely with clinicians to ensure services operate effectively from initial patient enquiry through to ongoing treatment and follow-up.
Gemma also manages relationships with external healthcare providers, laboratories, pharmacies and partner organisations, helping to coordinate investigations, diagnostics, referrals and other elements of patient care.
A significant part of her role involves the development and implementation of new services at Ready Health. This includes reviewing patient pathways, pricing and booking processes, developing administrative systems, coordinating external providers and ensuring the operational infrastructure is in place before services are introduced.
Areas of Responsibility
- Practice & Operational Management – overseeing the day-to-day running of the clinic, staffing, rotas, systems and operational processes.
- Patient Experience – supporting patients throughout their journey and continually reviewing processes to improve accessibility, communication and continuity of care.
- Team Management & Development – supporting the administrative and clinical teams, recruitment, onboarding and the development of effective working practices.
- Governance & Compliance – supporting policies, procedures, documentation and operational compliance within the clinic's regulatory framework.
- Service Development – helping research, plan and implement new clinical services and patient pathways.
- Healthcare Partnerships – coordinating relationships with hospitals, laboratories, pharmacies, diagnostic providers and other healthcare organisations.
- Business Development – supporting corporate healthcare relationships, memberships, new opportunities and the continued growth of Ready Health.
- Systems & Process Improvement – developing practical systems and workflows to improve efficiency for both patients and the team.
Approach
Gemma has a particular interest in healthcare operations, patient experience and service development, with a focus on making private healthcare straightforward and accessible for patients while ensuring the systems behind the scenes remain robust.
Her approach combines commercial and operational experience with an understanding of the practical challenges involved in delivering healthcare services. She is particularly focused on identifying where processes can be simplified, improving communication between patients, clinicians and external providers, and using technology effectively to support the clinic.
Outside of the Day-to-Day
No two days as Practice Manager are quite the same. Gemma can often be found working on everything from new service launches and patient pathways to staff development, corporate partnerships, systems improvements and resolving the inevitable operational challenges that come with a busy and growing clinic.