Ready Health is the trading name of High Street Health Ltd (ICO data protection registration ZB729645). This policy applies to retail products purchased from readyhealth.co.uk, including at-home test kits and health devices.
Returns
We do not accept returns or offer refunds on retail products except where an item is faulty, damaged in transit, or not as described. At-home test kits are sealed medical sampling products and cannot be returned once dispatched, for hygiene and safety reasons.
Faulty or damaged items
If your item arrives faulty, damaged or not as described, please contact us within 30 days of delivery at mail@readyhealth.co.uk or 01257 676 001. We will arrange a replacement or a full refund, including any delivery costs you have paid.
Refunds
Approved refunds are issued to the original payment method within 14 days.
Your statutory rights
Nothing in this policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact
Ready Health, 22 High Street, Standish, Wigan WN6 0HL
Phone: 01257 676 001
Email: mail@readyhealth.co.uk