Jay Whitford

Jemma (Jay) is an integral part of the Ready Health administrative team and is often one of the first people our patients speak to when contacting the clinic.

With extensive experience in administration and customer service, Jemma has spent many years supporting customers across telephone, email and face-to-face environments. Her previous experience has involved managing enquiries, handling varied workloads, supporting administrative processes and working closely with colleagues and management to keep services running efficiently.

Role at Ready Health

As Office Administrator, Jemma manages a large proportion of the clinic's incoming calls and enquiries, helping patients understand the services available and navigate towards the most appropriate appointment or next step.

With the wide range of services offered at Ready Health, knowing where to start isn't always straightforward. Jemma takes the time to listen, understand what someone needs and provide as much information and support as she can, while ensuring that anything requiring clinical advice is appropriately directed to a member of the clinical team.

Her role is incredibly varied, and she regularly balances telephone enquiries, emails, administrative tasks and patient support while also providing reception cover whenever needed.

Patient Support

Jemma has developed an excellent knowledge of Ready Health's services and patient pathways, allowing her to support patients with many of the practical questions that arise before, during and after their care.

She understands that contacting a healthcare provider can sometimes feel daunting, particularly when someone is unsure which service they need or is already worried about their health. Her calm, caring and approachable manner helps patients feel listened to and supported from their very first interaction with the clinic.

A Key Part of the Team

One of Jemma's greatest strengths is her ability to adapt and multitask. Whether she is managing a busy telephone line, responding to an enquiry, covering reception, supporting a clinician or taking on one of the many unexpected tasks that arise during a busy clinic day, she approaches it with the same positive attitude.

Even when things get busy, Jemma remains calm, composed and dependable, managing multiple priorities while continuing to provide a friendly and professional experience for patients and colleagues alike.

Her knowledge, compassion and willingness to help make her an invaluable part of the Ready Health team — and she somehow manages to do it all with a smile.